Refunds, Returns & Exchanges
We take great care in preparing and packing every Indie Extracts order. Due to the nature of our products, we do not accept returns or exchanges for products that have been correctly delivered and received in good condition.
Wrong Product
If you receive a product that does not match your order confirmation, please contact us within 48 hours of delivery.
The product must be unused and unopened, with the outer packaging and seal intact. Please provide your order number and clear photographs of the product received.
Once verified, we will arrange a replacement at no additional cost.
Damaged or Defective Product
If your order arrives damaged or you believe there is a genuine manufacturing or quality defect, contact us within 48 hours of delivery.
We may request photographs or other information to assess the issue. If the issue is verified, we will arrange a replacement.
Refunds
If an approved replacement is unavailable, we may offer an alternative product or a refund.
Approved refunds will generally be processed within 10 working days following completion of the applicable review or quality check and will ordinarily be made to the original payment method.
Order Cancellation
Orders cannot be cancelled once they have been processed for dispatch.
Incorrect Address or Failed Delivery
We cannot be held responsible for failed deliveries caused by an incorrect or incomplete address or contact information provided by the customer.
Orders refused by the recipient or returned after repeated unsuccessful delivery attempts may not be eligible for a refund. Additional charges may apply for re-dispatch.
Contact Us
For returns or exchange requests:
WhatsApp / Customer Care: +91 89766 25822
MondayβSaturday: 11:00 AMβ7:00 PM IST
Sunday: Closed
Please include your order number, a description of the issue and photographs of the product and packaging.
Email: indieextracts@gmail.com
