Privacy Policy
At Indie Extracts, we respect your privacy and take reasonable steps to protect the information you share with us.
This policy explains what information we collect, why we collect it and how it may be used when you visit our website, place an order or contact us.
Information We Collect
Depending on how you interact with us, we may collect:
β’ Name and contact details
β’ Billing and delivery information
β’ Order and purchase information
β’ Payment-related information required to process your order
β’ Customer-service communications
β’ Prescription information where required
β’ Information provided during a doctor consultation facilitated through us
β’ Website and device information
How We Use Your Information
We may use your information to:
β’ Process and deliver your orders
β’ Verify prescriptions where required
β’ Facilitate doctor consultations
β’ Process payments
β’ Provide customer support
β’ Improve our website and services
β’ Prevent fraud or misuse
β’ Meet applicable legal and regulatory requirements
β’ Send relevant marketing communications where permitted
Prescription & Health Information
Where you provide prescription or health-related information for a consultation or purchase, it may be processed only as reasonably necessary to facilitate the consultation, verify your prescription, fulfil your order, provide support or meet applicable legal requirements.
Where necessary, relevant information, besides health-related information, may be shared with doctors, consultation providers, payment processors, shipping partners or other service providers involved in fulfilling your request.
Payments & Third Parties
Payments are processed through third-party payment providers. We do not ordinarily store complete card or banking credentials on our own systems.
We may also use third-party technology, analytics, communication and advertising services. These providers may process information in accordance with their own privacy policies.
We do not sell your personal information as an ethical business practice.
Cookies
Our website may use cookies, pixels and similar technologies to keep the website functioning, understand how visitors use it, improve our services and measure marketing performance.
Data Security & Retention
We take reasonable measures to protect your information from unauthorised access, misuse or disclosure.
We retain information only for as long as reasonably necessary for business, customer-service, legal, regulatory and compliance purposes.
Your Privacy
If you have questions about your personal information or our privacy practices, please contact us.
WhatsApp / Customer Care: +91 89766 25822
MondayβSaturday: 11:00 AMβ7:00 PM IST
Sunday: Closed
We may update this policy from time to time. Any changes will be published on this page.
Email: indieextracts@gmail.com
